A ONE AUCTION HEADING POLICY
What if the condition of the Vehicle does not meet your expectation?
If by circumstance, there is an issue with the purchase goods not meeting your expectations and all efforts to resolve the situation to your satisfaction has failed, and you want to resend your contractual obligations but are not allowed by the seller to do so; your final option is arbitration.
We will do our best to make sure negotiations never reach this stage. However if by circumstance arbitration is required to settle a dispute, (A ONE AUCTIONS ). This Arbitration policy is designed to protect both the purchaser and sellers from the encroachment of either party’ right and to ensure all parties adhere to fair and ethical sales practices.
Arbitration is the last recourse. We hope that we are able to negotiate any complaint to avoid this process. The Policies and guidelines for arbitration are straightforward and common in the arbitration process:
What Can Be Arbitrated?
Structural Damage, as outlined by the Structural Damage Policy.
Note: It is important to be reminded that all defect conditions reported do not qualify as arbitration items.
Only the item noted in the complaint will be inspected by the arbitrator. No item in addition to those noted in the claim will be considered for inspection.
Again, the decision of the arbitration manager is final and binding on both the purchaser and wholesaler. By means of entering the arbitration process, the purchaser is agreeing to be bound by the arbitrator’s decision.
THE FOLLOWING ITEMS ARE NOT SUBJECT TO ARBITRATION
Conditions To Be Reported In Order To Avoid Arbitration:
For a complete list of items to be arbitrated and those that are not arbitration qualified contact the arbitration department at the link below.
The Arbitration Steps have been simplified to ease the process.
PLEASE make sure all options for negotiations have been exhausted and that your complaint qualifies for the arbitration process. If after ready our policy you are not sure if your complaint qualifies for arbitration please give follow the link on what office to contact for further assistance.
simply file the claim and A ONE AUCTIONS TEAM WILL GET BACK TO YOU.