This policy is used in the case where the vehicle does not meet your expectation and all of your efforts to resolve the situation have failed. Should be used in the case where you want to renegotiate the deal or even cancel the deal but the seller will not allow it.
We cannot guarantee that anything will ultimately be decided in your favor, and actually this should be used as a very last resort. We clearly, for all involved want to avoid arbitration at all costs. This Arbitration policy is designed to protect both the purchaser and sellers from the encroachment of either party’s rights and to ensure all parties adhere to fair and ethical sales and buying practices.
Arbitration is the very last recourse and we hope that we are able to negotiate any complaint to avoid this process. The Policies and guidelines for arbitration are straightforward and common in the arbitration process:
Once a vehicle enters the arbitration stage, the decision made is final and legally binding. All vehicles sold for $3,000 or less are sold AS-IS unless otherwise stated by the seller. No cars will enter arbitration that are being sold for $1,000 or less. It is assumed they are sold AS-IS. For arbitration determinations, day 1 is considered as the day of sale. We reserve the right to determine if a vehicle is unsafe. We reserve the right to rescind a sale at any time and for any reason if we believe the buyer was not granted a fair or ethical sale. We will make the final decision on any and all arbitration issues. We will consider normal wear and tear on any vehicle as part of the decision making process. We will use an internal wholesale labor rate of $85 per hour for all arbitration purposes.
Many things can be arbitrated. Structural damage as outlined in the structural damage policy- but it should be noted that not all conditions found to be defective and reported will qualify as arbitration items. Please check the structural damage policy for more information.
Make sure before reporting that you have gathered all information and reported all items that need to be inspected by the arbitrator. Our arbitrators are busy with tight schedules so they will only inspect those items reported and will not spend time trying to inspect or find things that were not reported. The decision made by the arbitrator is final and binding for both parties and by entering into the arbitration process both the buyer and seller agree to be held by the arbitrators’ decision.
Some of the following items are not subject to arbitration:
Other Conditions to be reported to avoid arbitration:
Please contact our arbitration department at any time for questions or clarifications. They will happily supply you with a list of items that can be arbitrated and those items that do not qualify for arbitration. Please remember to use arbitration as a last resort. Exhaust all possibly negotiations to clear up the issue before you contact our arbitration department. If you need to file a claim, please contact our arbitration department and we will be happy to help you.