We work hard to bring buyers and sellers together in a professional, safe, competitive, and trustworthy environment. We want all experiences on our site to be a positive experience. We expect all users to adhere to our policies and code of conduct.
It is our intent to be impartial and fair in our dealings with both buyers and sellers. We also expect buyers and sellers to be fair and honest in their dealings with each other and us. We expect all parties to keep up to date records on each listing and sale. We expect all local, state and national laws to be followed. We are a third-party service provider and do not buy or sale vehicles for our own behalf. Instead we act as a mutual agent for both the buyer and seller. We do not take title to the vehicles. Instead we are merely the coordinator between buyers and sellers to pay for vehicles and transfer titles. Both the buyer and seller pay us for our work. We offer an arbitration department for cases in which there is a dispute that needs to be resolved.
We expect all users of our services to follow certain practices and fulfill certain obligations. We expect all users to conduct themselves with honesty and integrity. We have zero tolerance for anyone found being dishonest, misleading or other wise harming the auction process. Our platform and services are a privilege and one that we take seriously. We reserve the right to suspend, cancel or terminate any account or user found violating any of our policies at any time.
You are expected to know and comply with any laws, regulations, rules, or policies in accordance with your business.
We will always treat our buyers and sellers with dignity, respect and courtesy and expect the same from you. We always welcome feedback not only for us, but for any buyers and sellers. We may choose to suspend or cancel the accounts of any buyers or sellers that have negative feedback. We reserve that right. We take our business seriously will not tolerate users that abuse our system or policies or are looking to defraud, trick, misrepresent or insult other users.
It is inherently dishonest and against our policies for any buyer or seller to contact each other off our platform to negotiate a deal “off premises” to avoid paying our fees. If this behavior is discovered, we will immediately suspend all access and privileges for all involved.
Buyers have the obligation to do their due diligence and know what they are getting themselves into and purchasing. It’s important to keep in mind that all used cars will have a certain amount of wear and tear or flaws. Let your bidding reflect your due diligence. Please carefully inspect photos, descriptions and reports before bidding. We are not responsible for buying mistakes or buyer’s remorse.
Please understand the bidding process. Bids placed are binding. By bidding you are agreeing to our policies and terms of service and are agreeing to purchase the vehicle and transact the sale. If you are out-bid and come second in line, you are still agreeing to purchase the vehicle for your specified bid. If the highest bidder is unable to complete the transaction for any reason, the bid may then fall to you and you are bound by your bid. If the seller offers you a counter offer you may accept it or decline it. If you decline it or do not respond then the auction falls to your original bid which will remain valid and binding until the auction is over.
When you purchase a vehicle using our Services, the sale is “as-is. We will not be an arbitrator for any vehicle condition issues that were correctly stated and made known by the seller. We may act as an arbitrator regarding title and other paperwork issues. Please see our section on arbitration for more information.
Each seller also has obligations and requirements that we expect to be met. We expect honesty and transparency from every seller in regards to the vehicle listing and condition. All defects, flaws, issues, mileage, structural damage (also flood, fire etc.), title issues, powertrain issues, salvaged or reconstructed vehicles, stolen or recovered vehicles and any other issues must be disclosed and properly dealt with. Other issues that need to be advertised are and are not limited to gray market vehicles with foreign history or chain of title is unclear, lemon law or manufacturer buybacks, repossessed vehicles that have repossession papers instead of a title, and the title itself. All titles must be clean with no liens, charges, or other encumbrances. All titles must be transferred within 3 business days unless other wise noted and advertised. All vehicles must have insurance covered that will be covered by the seller until the buyer takes possession of the vehicle at which time the buyer will cover the vehicle with insurance.
Shilling or price boosting is prohibited. Neither you nor any of your representatives may bid on any of your listings.
We offer an arbitration department for those instances where buyers and sellers cannot resolve a dispute on their own. We will act as an impartial third party and our judgments are final and binding. Our department will try to be informal, quick, practical, and economical. Our arbitration managers are trained professionals who understand the automotive remarketing business. We will only arbitrate for paperwork or title-related issues. Once a vehicle has been paid for in full, a buyer may contact our department for arbitration if necessary. We will investigate and give both parties the opportunity to explain their position. If further consultation is needed, we may employ other third parties such as a service department to inspect the vehicle.
We will then make our decision and offer a possible remedy or relief once all information has been considered. Remedies may be refunds, cancellations of the sale, and rebates of purchase price or renegotiated purchase prices.
Our decision and the remedy imposed are final and binding on both parties. By choosing to initiate the arbitration process, the buyer and seller agree to be bound by our decision. If a seller or buyer fails or refuses to comply with our decision, the seller or buyer will be held liable for all costs, damages, or losses including but not limited to legal fees or losses on the resale of the vehicle.