Eliminations to Arbitration Policies:
It is the buyers responsibility to do their due diligence and research and bid accordingly. There is no arbitration offered for buyers remorse or lack of due diligence on the part of the buyer.
No arbitration will be offered in instances where conditions, noises or maintenance issues are found that are part of or typical to a make or model of car, unless the issue is found to be not normal and extreme. Dealer guarantee guidelines will be used to determine the extent of the issue and whether or not it is considered extreme. We also will not make judgments on normal wear and tear of a vehicle if it’s within normal use. We will do routine checks for those things that may need adjustments or could cause safety issues such as but not limited to pads, breaks, tires, gauges, rotors, tubes, seals, belts, shocks, bulbs, filters, controls etc. We also will not offer arbitration for correctly installed towing packages, 5th wheel hitches, plows etc.
It is a standard expectation that all vehicles listed have a public VIN number plate on the vehicle in the place where the manufacturer put it. If a plate is not present or it was not disclosed that a plate was moved, it is subject to arbitration. All buyers should inspect the vehicle before they take possession. If anything looks suspicious, off, or you find something that was not disclosed, please notify our arbitration department. Any faults, damage, or repairs needed that were not disclosed, photographed or made known by the seller may subject the sell of the vehicle to arbitration.
Information We Collect From You
Creating a general account- When you register for an account on our site to list or purchase a vehicle and access our services, certain information will be required. We need your name, phone number, email address and you will be required to choose a password to access your created account. Our database will store this information.
Registering for Forms and Events- If you register for events, seminars, webinars, subscribe to our newsletters and other mailing lists, speak to our customer care team through phone or live chats, when you contact us for any other purpose including but not restricted to, providing your information in connection with promotions or coupons we are offering, respond to surveys, participate in contests etc. we may record your address, phone number, email, name or other pertinent information.
Payment processing- If you are purchasing a vehicle through us and made a deposit, we will require you provide your name, contact information, credit card information (all credit card information including expiry date, cardholder, type of card, last 4 digits of the card will be stored, but the actual credit card number will not be) or account information, address and this information may be stored. We may require a copy of your driver’s license or other forms of I.D. We will also obtain your IP address. All of this information is important to gather to try and prevent fraudulent activity or transactions and to ensure the person using the credit card or account is the account holder. Payment providers and merchant accounts will also collect his information to process the payment. We take security and privacy seriously and will not share this information with any third parties other than those who are processing the transaction.
When you purchase a vehicle we will require your contact information, name, address, and government issued identification. We are required to collect this information to provide you with vehicle title documentation, a bill of save and to complete the order.
If you are choosing to make an offer, place a bid or use the buy now feature on our site we will collect information about your offer, buying behavior and bids; that information can be used by our business partners and subsidiaries and affiliates. Any information you include on the contact us page or any other form where you contact our organization for general inquiries or support can be collected. We may analyze your interactions with us including emails, chat conversations, phone conversations in an effort to better streamline our services and support.
Information We Collect Automatically From You
Our servers automatically collect information when you visit our site as a non-registered or registered user. Web browsers, mobile devices and servers make certain information available like IP address, Internet Protocol, browser software version, browser type, language preferences, the webpage URL of the site you were on that referred you to our site, time and date of access, mobile device manufacturer, time spent on page, browsing activity, mobile network, operating system and other related statistical information. We want to understand more about our visitors and include this information in our log files. It’s possible that we will use this information in conjunction with other third parties that collect and analyze this information for the purpose of increasing the functionality and ease of use for our site and in some cases to detect fraudulent or suspicious activities. Each of these third parties also have privacy policies that will address how they use the information gathered.
Information from Tracking Technologies and Cookies – We want to enhance our user experience and identify the users of our services so we use permanent and temporary cookies. We use other similar technologies like scripts, beacons, tags and coolies to gather demographic information about users and visitors, track website navigation, and understand targeted email campaigns for the purposes of retargeting visitors and user engagement. We also use Google Analytics, which is anonymous for statistical purposes and to deliver functionality. We also use first-party Local Storage Objects, also known as LSO’s like HTML5 to store preferences and content information to provide certain features that we feel are important and enhance the user experience.
Information We Collect From Third Parties
Login using Federated Authentication Service Providers – In the event that you want to log into our site using a third party authentication services provider like Google, Twitter, LinkedIn, or Facebook they will share certain personal information with us like email address and name.
Referrals – There are cases where someone has referred another person to our products and services. They may have provided your name, email address or other information. Any information we collect through referrals will only be used for the specific reason for which it was provided to us. If you want to remove your name or other information from our database, please contact us
Information from Social Media Sites and other Publicly Available Sources – We may collect publically available information from social media sites like Instagram, Google+, Facebook or Twitter when you engage with us on these platforms. We may use information like profile information to improve our products and services and engage with our users. Once we have the information, even if you delete it from the social media platform, we may still have it.
Purposes for Using Your Information
In addition to some of the purposes already listed we may also use your information for the following purposes:
Collecting and Using Your Information and the Legal Basis
In most areas we rely on consent as the legal basis. At any time, you are free to withdraw your consent. Please note however that withdrawing consent will not apply to any process that has already taken place. If you are from the European Economic Area (EEA) then our legal basis for collecting information depends on the nature of the information collected and the context under which we collected it. Data protection interests or your consent does not override the collection of information for legitimate reasons or contractual necessity. Sometimes we are legally required to collect your information to protect vital interests of you or another person. If anything changes or has not been detailed above then we will always clearly explain to you why we need to collect your information to protect legitimate interests and what those interests are.
Your Choice to Opt Out
At any point, you can disable browser cooking before visiting our site. Just know that doing so can make it difficult to see the website property and some features may not be available. You may also opt out of any non-essential messages or newsletters by using the “unsubscribe” function that is included with all messages. You will still receive essential and important transactional emails even if you “unsubscribe”. You also do not need to provide any additional profile information if you don’t want to.
Sharing of Your Information
We do not share, rent or sell your information to any third party organizations that have not been previously disclosed and explained. Any third party or employee, or independent contractor that has access to your information adopt security measures and appropriate confidentiality measures. Any information used is only used in accordance with providing your services to you and is only shared on a need to know basis.
Your Rights to Information We Hold About You
You have certain rights to your information and what can be done with your information. You can access and obtain a copy of the information we have about you included the purpose of the processing, the information’s source, the intended length of time the information will be stored (or at the very least the criteria that is used to determine the length of time, if a specified length of time cannot be given), the people with whom the information has been shared. You can update or supplement the information we have about you at any time and you can rectify any inaccuracies. You can request that we delete the information we have about you in some circumstances (assuming it is not legally necessary for transactions etc.), or if the information is no longer required. You can request that we transfer your information to a third party with your consent. You can object to the use of your information in certain situations like forbidding your information be shared with third parties who are not service providers and are not in a need to know position or are not acting as agents on our behalf to perform tasks under our instructions. You also have a right to complain to appropriate authorities if you have issue with the way we collect, share or use your information. You may not have that right if you are in a country where you don’t have appropriate supervisory authorities that deal with data protection.
Retention of Information
Disclosure of Information to Law Enforcement
We fully cooperate with law enforcement inquiries. We also fully cooperate with other agencies to enforce laws to help protect not only us but also all users from illegal and unscrupulous activities. We will cooperate with all lawful request from law enforcement and government officials in regards to a criminal investigation. We will turn over all applicable information with or without a subpoena at our discretion when we believe in good faith that the information provided will either prevent imminent physical harm, prevent fraud, will help in the investigation of criminal activity, will enforce our agreements and policies, will protect the safety of our users or will help prevent illegal activity. We can not ensure that all of your private communications or other personal information will not have to be shared with law enforcement or other government or third parties when unforeseen circumstances arise. We hold it as our right to work in cooperation under our discretion for the good of our users or ourselves.
Children’s Personal Information
The Children’s Online Privacy Protection Act was passed to give parents increased control over what information is collected from their children online and how such information is used. We don’t have any services or products that are directed to children or any persons under the age of 16. We do not collect personal information about children under the age of 16 (at least knowingly). Obviously if we become aware of a situation where we have collected information about someone under the age of 16 then we will take swift and thorough steps to delete all information. Please contact us if you feel like someone under the age of 16 has had their information collected. We will take the appropriate steps to rectify the situation.
Location and International Transfers
If we collect your information, we may share it with our affiliates and subsidiaries. Buy using our services or products you agree to the transfer, storage, and processing of your information both within the United States and within other countries where we may operate.